British Airways flights have been grounded worldwide with passengers left looking for an explanation.
Angry passengers have taken to social media calling for an explanation after British Airways flights were grounded worldwide overnight. Images on social media have shown mass groups of passengers waiting in airports and checking their phones for updates on the situation.
British Airways flight
One passenger called the airline IT system a “disgrace” on Twitter as they said that every British Airways flight has been grounded for at least the last 4 hours. British Airways explained the problem was after a “technical problem” with a “third-party flight planning supplier”. They also apologized to passengers, vowing to resolve the problem” as quickly as possible”.
In a statement given Tuesday morning December 20, 2022, the carrier stated: “Our team members have now resolved a temporary problem that affected some of our long-haul flight planning systems overnight, which resulted in delays to our schedule. We’re apologetic for the disruption caused to our passengers’ travel plans.”
Passengers claimed British Airways
Passengers claimed British Airways took its time to put out an official explanation as to why travels were disrupted. British Airways initially opted to respond to concerned passengers on social media directly.
- One passenger said: “Weird that no one has tweeted that the entire [British Airways] computer system is down and every flight worldwide has been grounded. So if you’re stuck, that’s why!”
John F Kennedy International Airport in New York
The issue affected John F Kennedy International Airport in New York with one passenger posting a video that showed a crowd of passengers waiting with their baggage and checking their phones for updates. The passenger told: “All fun and games at John F Kennedy International Airport. British Airways flights were grounded after a problem with their flight mapping system and now we have multiple alarms going off in departures.”
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Other passengers joked about the situation with one saying they have now been given some time to read their book. Another passenger quipped that British Airways required them to either supply their flight to London or give them some coffee.
In a subsequent update, British Airways stated: “Our flights due to depart the USA tonight are currently delayed after a technical problem with our third-party flight planning supplier, which we are urgently investigating.
“We’re apologetic for any disruption this will cause to our passengers’ plans, our aim is for these flights to depart as quickly as possible.”
Charlie Scott, a senior editor at the football news website The Atheltic, also asked about the situation. He wrote on Twitter: “[British Airways] what’s going on with your flights worldwide?”
Mr. Scott noted his flight from JFK Airport was meant to leave “on time” but they were still waiting an hour and a half after the scheduled take-off.
He said: “There has been zero communication from anyone. Abysmal experience and passenger service.” He also noted that “thousands of people” were still waiting for an update from the airline.
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