MUMBAI: 21st December, India’ Largest airline, Indigo cabin crew got into heated fight with Passenger. The flight was an Istanbul-Delhi Bound using Airbus A321 aircraft. The fight between the passenger and the Flight attendant was regarding meals/food served on board. As the video went viral after surfacing on the internet, the airline responded to it as well.
The video was shared by a twitter user who was onboard the flight and recorded the incident. He posted the video, and it went viral with other users supporting Flight crew for speaking up and taking stand.
IndiGo Cabin Crew Viral Video
In a viral video, we can see hearing both Passenger and Indigo cabin crew shouting at each other. First, she tried to explain the passenger about the pre-menu meals, and something related to the meal served on board.
She heard saying,” You are pointing finger on me and yelling one, My Crew is crying because of you, please understand that there are cards, there are counters, we can only serve what you prebook.”
In response to these passengers shouted and said,” Why are you yelling?” and crew replied, ” because you are yelling on us, I’m so sorry sir but you cannot talk to the crew like that. I’m Peacefully listening with all due respect, but you have to respect the crew.”
Passenger again said, you shut up and you are servant and crew replied,” I’m an employee here and not your servant.”
Here is the Indigo Airline Cabin crew heated argument with Passenger viral video on Istanbul-Delhi bound flight:
Here’s the tweet by renowned journalist,
Indigo Airlines remarks over Incident
The Indigo representative in the statement told media that, “We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection.“
He further added, “IndiGo is cognizant of the needs of its passengers and it is our constant endeavor to provide a well behaved and hassle-free service to our passengers. We are looking into the matter and would like to assure that passengers’ comfort has always been our first priority.”
With this it’s clear that Indigo will investigate the incident and might ask their crew to be more polite.
The incident took place on 16th December 2022 on an Istanbul, Turkey to Delhi, India flight. The Indigo has daily scheduled flight 6E 12 which took off from Istanbul Airport (IST) at 8:45 PM IST and lands at Delhi International Airport (DEL) at 5:40 AM IST.
The flight time is around 6 hours, and it uses Airbus A321 neo having Registration VT-IUJ regularly. The aircraft is 3 years old and is delivered to IndiGo in December 2019.
Jet Airways CEO response
The Jet Airways CEO Sanjiv Kapoor also responded to the incident and tweeted, “As I had said earlier, crew are human too. It must have taken a lot to get her to breaking point. Over the years I have seen crew slapped and abused on board flights, called “servant” and worse. Hope she is fine despite the pressure she must be under.”
It’s clear he supported the Aviation person as he understands what it takes to be there and after so much disrespect and humiliation, they break their silence. It’s there Breaking point, they are human as well.
Because Indigo is low-cost carrier, to keep the fares affordable they do lots of cost cutting. One of that things is book your meal before boarding the flight to save weight of extra meals. Thats the standard practice and is much important especially on such long distance flight.
While it is not clear whether the tussle started because the crew refused to provide meals or if they didn’t have extra food to serve onboard, the Internet’s response regarding the incident was crystal clear.
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