IndiGo airlines have given an advisory for passengers to bring down congestion at Delhi’s Indira Gandhi International Airport.
IndiGo Airline said
IndiGo has requested passengers to reach the airport at least 3.5 hours before domestic departures and to carry only 1 piece of hand baggage weighing seven kg for a smooth security check.
Delhi International Airport
The advisory arrives in the wake of major congestion at Delhi’s Indira Gandhi International Airport that the passengers have been complaining about, highlighting long waiting hours at the airport with some even shared images of the crowd on social media.
The authorities on Monday 12th December put in place an action plan whereby flights during morning peak hours will be reduced and efforts will also be made to move some flights from Terminal 3.
Civil aviation minister
The action plan followed civil aviation minister Jyotiraditya Scindia’s inspection of the arrangements at Terminal 3 (T3) to deal with the congestion.
IndiGo Airlines Delhi Airport Advisory
IndiGo airlines stated in its advisory that Delhi’s Indira Gandhi International Airport is experiencing high footfalls, adding that check-in and boarding time is expected to be longer than usual.
The airliner advised passengers to reach Delhi’s Indira Gandhi International Airport at least 3.5 hours before domestic departure.
- -Passengers have been advised to carry one piece of hand baggage weighing 7 kg for a smooth security check.
- -For added convenience, passengers have been advised to ensure their web check-in is complete.
- -The airliner asked passengers traveling in IndiGo to use Gate No. 5 and 6 for entry at T3 as they are closest to the airline’s counters.
- Delhi’s Indira Gandhi International Airport has 3 terminals — T1, T2, and T3. All international flights and some domestic services operate from T3. On average, it handles around 1.90 lakh passengers and about 1,200 flights daily.
Authorities Put in Place an Action Plan
To address Delhi’s Indira Gandhi International Airport congestion, authorities on Monday put in place an action plan whereby flights during morning peak hours will be reduced and efforts will also be made to move some flights from Terminal 3.
Apart from posting real-time updates on waiting time on social media, a command center will monitor crowding at the gates on a real-time basis, officials told.
Crowd managers and ushers will guide passengers. Further, airlines will be informed about the crowd numbers so that check-in points can be made congestion-free, they said.
The number of flights between 5 am and 9 am will be reduced and it will also be explored to move some flights to T1 and T2 or non-peak hours at T3, as part of the action plan. The peak hours are from 5 am to 9 am and 4 pm to 8 pm.
At T3 domestic, additional ATRS (Automatic Tray Retrieval System) machines for luggage check will be deployed to help reduce the congestion. Before the coronavirus pandemic, there were 13 ATRS machines installed on the ground — 11 for passengers + 2 for crew and specially-abled.
This number has been increased to 16 (10 ATRS + 6 conventional X-ray machines) in the last few days. This will be raised further to 17 soon, and subsequently to 20, officials told.
Officials said that analysis of the manpower requirements at immigration counters will be undertaken immediately, and additional manpower will be deployed if need be.
Among other steps, all airlines will be required to keep their counters completely manned, specifically during peak hours.
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Source: News18
